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Frappe Helpdesk — customer support with SLAs, assignment, and knowledge base

OSS scale score 236.4OSS health 81Update pace 152 commits/30d
About these scores

OSS scale score is an unbounded metric that log-compresses and weights Stars, Watchers, Forks, and Contributors. Discovery score is the current OSS scale score minus the score at discovery. Update pace is commits in the last 30 days, growth momentum is the OSS scale score difference within the recent observation window, and OSS health is a 0–100 rating based on available recency, Community Health, and release data.

Stars
3,388
Primary language
Vue
License
AGPL-3.0
Repository last updated
Sep 19, 2026

Overview

Frappe Helpdesk is a customer service platform built on Frappe Framework, combining agent and customer portals with SLAs, automatic ticket assignment, knowledge base, and saved replies, with hosted and self-hosted options.

Features and best fit

Based on official documentation; not hands-on tested · Content checked:

Separate customer ticket submission from agent operations with dedicated portals

Customers can submit and track issues while agents work from a purpose-built support interface.

Sources: [2][3]

Standardize support with SLAs, assignment rules, and knowledge base

Automatic routing, SLA tracking, help articles, and saved replies help make ticket operations repeatable.

Sources: [2][3]

For self-hosted support inside the Frappe ecosystem

It suits organizations already using or evaluating Frappe Framework and wanting ticketing integrated into the same platform.

Sources: [2]

Respect Frappe Framework version compatibility during upgrades

Helpdesk branches map to specific Frappe Framework versions. Upgrade both sides according to the published compatibility matrix.

Sources: [2]

Official sources

  1. [1]frappe/helpdesk repository(2026-09-20)
  2. [2]Frappe Helpdesk README(2026-09-20)
  3. [3]Frappe Helpdesk documentation(2026-09-20)
  4. [4]Frappe Helpdesk AGPL-3.0 license(2026-09-20)
Supplemental curator note

Frappe Helpdesk provides a Zendesk/Help Scout-style ticket workflow within the Frappe ecosystem. Production installation is streamlined, but Helpdesk branches have explicit Frappe Framework compatibility requirements, so upgrades should follow the compatibility matrix.

Try it in 3 steps

  1. 1

    Get the source

    git clone --depth 1 https://github.com/frappe/helpdesk.git
  2. 2

    Enter the repository

    cd helpdesk
  3. 3

    Check the official steps

    Continue with the commands in the README Installation, Quick Start, or Getting Started section.

    find . -maxdepth 1 -iname 'README*' -exec sed -n '1,220p' {} \; -quit
Check the official README

Growth

Growth trends · Last 30 days

3,388 Stars

Trend data is still being collected.

Development activity

Last 90 days · weekly

Commits (last 30 days)
152
Open PRs
32

Development activity is still being collected.

Built with

Categories and tags

Categories

Tags

GitHub data

GitHub dataView detailed GitHub data
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GitHub Topics

  • frappe
  • helpdesk
  • ticketing
  • python
  • javascript
  • typescript
  • vue3
  • foss
  • issue-tracker
  • customer-support
  • helpscout
  • zendesk
Stars
3,388
Forks
946
Watchers
26
Open issues
136
Contributors
107
Primary language
Vue
License
AGPL-3.0
Repository last updated
Sep 19, 2026
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