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Zammad — centralize email, chat, and phone support into shared tickets

OSS scale score 261.1OSS health 91Update pace 244 commits/30d
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Stars
5,929
Primary language
Ruby
License
AGPL-3.0
Repository last updated
Sep 18, 2026

Overview

Zammad is a web-based helpdesk and customer-support platform that turns requests from email, chat, telephone, and other channels into shared tickets. Teams can coordinate ownership, status, priority, customer history, and integrations through a common workflow and REST API.

Features and best fit

Based on official documentation; not hands-on tested · Content checked:

Bring multiple support channels into one ticket queue

Requests from email, chat, telephone, and other channels can be handled through one ticket model with shared ownership, state, and history.

Sources: [2][4]

Share support history and customer context across a team

Ticket history and assignments reduce knowledge trapped in personal mailboxes and make handoffs and duplicate-response avoidance easier.

Sources: [2][4]

For self-hosted customer support and internal helpdesk workflows

Zammad fits teams that need assignment, search, history, and API integration around a growing volume of support requests.

Sources: [2][4]

Plan search, backups, upgrades, and AGPL obligations

The official Docker Compose stack uses PostgreSQL and enables Elasticsearch by default. Operations include backups and upgrades, and modified network-service deployments should review AGPL-3.0 requirements.

Sources: [2][3][5]

Official sources

  1. [1]zammad/zammad repository(2026-09-20)
  2. [2]Zammad README(2026-09-20)
  3. [3]Zammad AGPL-3.0 license(2026-09-20)
  4. [4]Zammad documentation(2026-09-20)
  5. [5]Zammad Docker Compose(2026-09-20)
Supplemental curator note

Zammad fits support teams that want shared ownership, status, and history instead of handling requests in individual mailboxes. The project is AGPLv3; organizations running modified versions as network services should review the source-availability obligations in that license.

Try it in 3 steps

  1. 1

    Clone the official Docker Compose stack

    Use Docker Compose 2.23.1+ and the official self-hosted stack.

    git clone https://github.com/zammad/zammad-docker-compose.git && cd zammad-docker-compose
  2. 2

    Start Zammad

    Start PostgreSQL, Redis, Memcached, Elasticsearch, and the Zammad services together.

    docker compose up -d
  3. 3

    Open the web UI

    Complete the initial setup wizard, then review backup, upgrade, and credential hardening before longer-term use.

    Open http://127.0.0.1:8080
Check the official README

Growth

Growth trends · Last 30 days

5,929 Stars

Trend data is still being collected.

Development activity

Last 90 days · weekly

Commits (last 30 days)
244
Open PRs
23
Issues opened
126
Issues closed
133
PRs opened
26
PRs merged
0

Issues

126 / 133

Jun 23Sep 20
Issues openedIssues closed

Pull requests

26 / 0

Jun 23Sep 20
PRs openedPRs merged

Maintenance

Median first response
24 hr
Issue response rate
24.6% (15/61)

Based on up to the 100 newest issues opened by external users in the last 90 days. A first comment from an OWNER, MEMBER, or COLLABORATOR counts as a response; issues whose full comment history cannot be checked are excluded. The median and response rate update weekly.

Built with

Categories and tags

Categories

Tags

GitHub data

GitHub dataView detailed GitHub data
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GitHub Topics

  • ruby
  • javascript
  • coffeescript
  • zammad
  • ticketing
  • helpdesk
  • customer-support
  • rails
  • customer-care
  • support
  • graphql
  • typescript
Stars
5,929
Forks
1,057
Watchers
133
Open issues
433
Contributors
154
Primary language
Ruby
License
AGPL-3.0
Repository last updated
Sep 18, 2026
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